Store Policies
SHIPPING POLICY
Last updated: March 26, 2026
At EVL, we strive to deliver your orders as quickly and safely as possible. Below are the details of our shipping and delivery policy.
DELIVERY AREAS
- We deliver to all governorates across Egypt.
- Cairo & Giza: Delivery within 2-3 business days.
- Alexandria & Delta: Delivery within 3-4 business days.
- Other governorates: Delivery within 4-6 business days.
SHIPPING FEES
- Free shipping on all orders over LE 1,500.
- Flat-rate shipping fees for smaller orders based on your region.
- Final shipping costs are displayed at checkout before payment.
- Additional fees may apply for oversized or heavy products.
DELIVERY TIMES
- Delivery times listed are estimates and may vary depending on circumstances.
- Orders are processed within 1-2 business days after payment confirmation.
- No shipments are made on Fridays or public holidays.
- During peak seasons (holidays and occasions), delivery times may be longer.
ORDER TRACKING
- You will receive a confirmation email or SMS when your order is shipped.
- You can track your order through your account on our website.
- If your shipment is delayed, contact us and we will follow up with the carrier.
RECEIVING YOUR ORDER
- Please inspect the product upon delivery and ensure it is in good condition.
- If there is visible damage, please refuse delivery and notify us immediately.
- Any issues must be reported within 24 hours of receiving the order.
- Signing for delivery confirms acceptance of the product's external condition.
RETURNED SHIPMENTS
- If an order cannot be delivered due to an incorrect address, re-shipping fees will apply.
- Orders refused upon delivery (cash on delivery) may be subject to shipping charges.
- If the recipient is unavailable, two additional delivery attempts will be made.
EXCEPTIONS
- We are not responsible for delays caused by weather or force majeure events.
- Some remote areas may require longer delivery times.
- If a product is out of stock after ordering, you will be notified and offered alternatives or a refund.
CONTACT US
- For any shipping inquiries, reach out via WhatsApp or our contact page.
- Our team is available to respond during business hours.